Director of Information Technology and strategic leader with over 20 years of experience in product engineering and delivery.
Collaborative mentor driven to produce quality products and services by taking a disciplined and instructional approach to people, technology, and process management.
Professional Experience
Principal Software Engineer
3STEP Sports
April 2023 – October 2023
The largest and most impactful youth sports club and event operator in the United States with more than 150 brands, 2,500 events, and 1.1+ million participants annually across nine sports.
- Engineered and developed a fee module to manage and charge service and purchase fees globally and by brand generating over $10M in additional revenue annually
- Modernized the user login experience and authentication process for administrators and clients by implementing automated password recovery and two-factor authentication to increase application security and reduce Client Support login cases by nearly 100%
Director of Professional Services
Narvar Inc.
January 2022 – April 2022
Global leader of delivery teams consisting of portfolio managers, project managers, implementation specialists who onboard eCommerce and supply chain management SaaS products to retail clients.
- Guided the success and on-time delivery of Narvar’s global portfolio of implementation projects recognizing over $6M in revenue in one quarter
- Implemented a time-entry process to measure, track, and report resource utilization and developed a plan to improve project utilization by 15%
Director of Professional Services
Fiserv Inc.
January 2018 – December 2021
Functioned as the business unit leader for cross-functional teams to engineer and implement SaaS products and provide business process outsourcing services.
- Scaled up a team from 10 to 28 and advanced the careers of associates across three departments by defining project goal and developing clear pathways to success
- Enhanced customer satisfaction by leveraging advanced communication skills to deliver complex training information more efficiently, reducing new employee onboarding time by 50%
- Strategized with project managers by standardizing processes and reducing project timelines 25% to increase annual workload capacity
- Empowered data-driven decision making by architecting a fully autonomous SQL Server ETL system and data warehouse to host a reporting portfolio of over 20,000 projects
Senior Manager of Operations & Outsourcing
Fiserv Inc.
July 2016 - January 2018
Leader of teams within operations, business process outsourcing, and SaaS partnerships for product deployment, maintenance, and ongoing support services.
- Increased departmental profits by 10% using software automation to lead the outsourcing services team to build client-focused solutions
- Streamlined monthly billing tasks by automating the process resulting in a 50% reduction in process time and eliminated 100% of error due to manual entry
- Reduced data-loss risk and increased security by leading the conversion from a stand-alone office data center into a national data center with video security and phone system support
Manager of Software Development
Fiserv Inc.
April 2012 - July 2016
Mentored Visual Basic, C#, SQL Server, and ASP.NET software engineers on practical & technical approaches to design and to achieve highly efficient and maintainable web application products using Agile methodologies.
- Optimized software development operations by architecting application rewrites and updates, reducing the codebase by 86% while delivering projects on time and under budget
- Strengthened testing processes by documenting effective standards and methodologies to reduce faults and decrease production release time by 50%
- Mentored Visual Basic, C#, SQL Server, and ASP.NET software engineers on practical and technical approaches to design and to achieve highly efficient and maintainable web application products using Agile methodologies
Software Engineer and Technology Consultant
Self-Employed
March 2003 – Present
The creator of Dausware™ that provides automated systems and software solutions to organizations and people
- Developed PickupGamz.com to invite players and officials to participate in organized and ad hoc sporting events that reduced coordination and communication efforts by over 75% across multiple organizations
- Engineered a fully autonomous ERP system that eliminated nearly 100% of the manual process to add members, manage subscriptions, generate invoices, and process over $1M in payments annually
- Built a vulnerability and threat management system that processed server and PC scans and generated service tickets and reports that provided management with mission-critical KPIs
Additional Experience
Vice President (Manager) of Software Development
, Bear Stearns
Principal Software Engineer
, Baxter International
Adjunct Computer Science Instructor
, College of Lake County
Core Competencies
- Project Management
- Agile Methodologies
- SDLC
- OKRs / KPIs
- Quality Assurance
- Business Intellegence
- ETL / ELT
- Data Warehousing
- Data Analytics
- Database Management
- DevOps
- CI / CD
- Domain Driven Design
- Microservices
- IaaS / PaaS / SaaS
- Azure Cloud Services
- REST APIs
- SQL Server
- .NET / .NET Core
- C#
- Blazor WASM
Education / Certifications
Bachelor of Science in Computer Science & Applied Business
, Northern Illinois University
Project Management Professional (PMP) - No. 1525772
, PMI
Certified ScrumMaster (CSM) - No. 1351930
, Scrum Alliance
Six Sigma Quality Engineering
, Baxter International
Volunteering and Community
Youth Athletics Coach
, Gurnee Park District
Bantam (U14) Hockey Coach
, Maulers Hockey Association
President of the Board of Directors
, Warren Blue Line Hockey Association
Old Geezers Hockey Coordinator
, Village of Pleasant Prairie RecPlex
"Ankle Breakers" Adult Hockey Coach
, Village of Pleasant Prairie RecPlex
Hockey Referee
, USA Hockey